Returns & Refund

Returns

Changed your mind? No worries! If you want to return a product, please get in touch with me. You’ll receive a return form that you need to fill out and enclose with your return shipment so that it can be processed. The fees for the return shipment are at the expense of the buyer (unless you received a wrong or damaged product, in which case the seller bears the shipping fees for the replacement delivery).

Products must be returned new (unused) and in their original packaging. For books, this means that the foil must not have been opened.

Received a wrong or damaged product?

Did you receive the wrong product or is your delivery incomplete or damaged? Please contact me. Incomplete or faulty deliveries will be exchanged free of charge.

Right of withdrawal

Consumers in the European Union have a legal right of withdrawal for 14 days. If you want to cancel your order, please contact me by replying to the email address in your order confirmation or by using the contact form (don’t forget to mention your order number). You can cancel your order within 14 days after receiving the goods.

The right of withdrawal does not apply to digital products (e.g. ebooks) or personalized products (products that have been custom-made).

Refund

Orders will be refunded within 7 days of receiving and verifying the return shipment. Refunds will be issued to the same payment method used in the original transaction.

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